MITS – Manufacturing IT ServiceDesk is a ticketing application which is used across all Manufacturing sites, MITS is single window for Incident, Service, Change Management and Problem management requests with facility to link with process and approval work flows.
1) Home screen to display My Tickets, Pending tickets and My Assets in one screen.
2) Raise Incident, Service, Change Management and Problem management tickets from mobile.
3) Ticket approval/resolution functionality to approve/close MITS tickets.
4) Document/image attachment option facility.
5) Fingerprint authentication and PIN authentication in login screen.
6) Non-employee can also use the app.